Updated February 15, 2018

R3FORM - Our Online Terms Of Business

These Terms and Conditions shall apply to all contracts entered into by JG Design Creative dba R3FORM ("R3FORM", "we" or "us") whose registered office is at 417 S Hill Street, Suite 202, Los Angeles, CA 90013. By placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.

 

About Us And How To Contact Us

Who we are. We are JG Design Creative doing business as R3FORM, a company registered in Los Angeles, CA, USA. Our company registered office is at 417 S Hill Street, Suite 202, Los Angeles, CA 90013. 

How to contact us. You can contact us at customercare@r3form.com

How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

 

Our Contract With You

How we will accept your order. Our acceptance of your order will take place when we email you our confirmation of your order, at which point a contract will come into existence between you and us. 

If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will provide you with a refund for the product. This might be because the product is out of stock or because we have identified an error in the price or description of the product. 

Your order number. We will assign an order number to your order and you will be given this information by email when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

Our Products

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

 

Providing The Products

Delivery costs. The costs of delivery will be as displayed to you on our website when you place your order. 

When we will ship the products. These details will be made available on the order confirmation page prior to submitting your order.

We are not responsible for shipping delays outside our control. If your shipment is delayed by an event outside our control then we will not be liable. Such events include inclement weather, holidays, and road closures prohibiting delivery due to local events.

If you are not at home when the product is delivered. If no one is available at your address to take the delivery (and if the products cannot be left in your mailbox or left in a secure place) our nominated carrier will contact with you to make alternative delivery arrangements.

If you do not re-arrange delivery. If you do not collect the products from our nominated carrier as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from the nominated carrier's location, our nominated carrier will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite reasonable efforts, our nominated carrier is unable to contact you or re-arrange delivery or collection we may cancel the order and you will be refunded the full amount of the item purchased excluding all shipping fees.

When you become responsible for the products. Products will be your responsibility from the time we deliver them to the address you provided for delivery.

 

Your Rights To Change Your Mind

Exercising your right to change your mind. You have 30 days after the day you receive the product(s) to change your mind and return them (unworn and unused). See below for the process for returning products. 

You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so.

 

How To Cancel an Order

Tell us you want to cancel your order. To cancel an order with us, please let us know by doing one of the following: 

Email. Contact us by emailing customercare@r3form.com. Please provide your name, home address, details of the order and, where available, your phone number and email address. 

Online. Complete the Contact Us form on our website.

Returning products after cancelling the order. If you cancel your order for any reason after products have been sent to you or you have received them, you must return them to us unworn and unused in their original packaging with all labels and tags in tact. Email us at customercare@r3form.com. Once your request has been approved we will provide you with a return authorization number (RA) and you can post your products back to us at the following address:

R3FORM Online Returns
417 S Hill Street, Suite 202
Los Angeles, CA 90013

All returned products must be accompanied by an RA which is provided to you by email from Customer Care. 

Returning faulty products. In accordance with the Consumer Rights Act 2015, you have a 30 day right to reject faulty products and receive a refund. If you believe the products are faulty, please contact customer care first before returning them. Customer care will then provide you with return shipping. We will inspect the products and, if we confirm that they are faulty due to manufacturer defects, we will refund the price of the products to you. You may also request that we repair or replace the products (as opposed to refunding the price of the products). We will only be able to offer a repair service for products upon inspection and which are no more than 3 months old. 

How we will refund you. We will refund you the price you paid for the products (excluding delivery/shipping costs), by the method you used for payment. However, we may make deductions from the price if returned items are visibly worn or damaged (specifically caused by your handling them in a way which would not be permitted in a shop). Please make sure the item you are returning is in perfect condition and in its original packaging, including all labels and tags, the dust bag and presentation box (if footwear). You are responsible for your item until we receive it, so we recommend that you use a trusted recorded delivery service. We do not accept COD shipments. Should that occur, the cost will be deducted from your return refund.

 

Price And Payment

Where to find the price for the product. The price of the product will be the price indicated on the website when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see below for what happens if we discover an error in the price of the product you order. The price of the products will be displayed in US dollars. For products purchased outside of the US, the amount or equivalent sales tax will be displayed separately to the product price and is payable by you. You must also pay any import or export duties, tariffs or similar costs charged as a result of your order.

What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel the order, refund you any money you have paid and require the return of any products you may have received.

When you must pay and how you must pay. We accept payment with Visa, Mastercard, American Express, and Discover. You will be charged for the products before we ship them. All payments must be in US dollars. Cash, personal checks, money orders, and cryptocurrency are not accepted. 

Online payments. While we take all appropriate and technological steps to ensure your payments are secure, we will not be responsible for any loss you suffer as a result of transacting online unless we have been negligent. As part of our routine security we may validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. This may include providing personal data to a credit reference agency which may keep a record of that information, and by accepting these terms you agree to this identity verification taking place. This will not be a credit check and your credit rating will be unaffected. 

 

How We May Use Your Personal Information

How we will use your personal information. We will use the personal information you provide to us:

to supply the products to you;

to process your payment for the products; 

to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us; and

we may share data with third parties in accordance with our privacy policy. You will have the ability to opt out of this by exiting this website.

 

Website Access Terms

By using our site you accept these terms. We may make changes to these terms from time to time and will notify any such changes by publishing the new terms on our website.

We may suspend or withdraw our site at anytime. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. 

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Which laws apply to this contract and where you may bring legal proceedings. These terms and the relationship between us shall be governed by English law, subject to your local mandatory rights. For complaints that cannot be resolved otherwise, you may bring a claim against us arising from these terms in a court located either in England or in the jurisdiction where you live.

The content on our site is provided for information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. We are not liable to you for any loss or damage which you suffer as a result of reliance on any information located on this site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

 

Terms & Conditions

 

Merchandise Exchange Policy

Goods sold can be refunded or exchanged within 30 days from date of purchase.

A credit can be issued (if applicable) and is valid for 1 year from date of issue.

No refund or exchange will be entertained without a Return Authorization Number (RA) or if it is beyond the 30 day return time frame.

Refunds and exchanges will only be entertained within 30 days from date of purchase.

Each item purchased can be exchanged once.

Items that are damaged or used cannot be exchanged (we deserve the right to objectively determine whether the goods have been damaged or used).

No exchange will be accepted for goods purchased during sales period.

Sale items are considered final sale. 

 

Repair Policy

Repair is available only for handbags that are no more than 3 months old. Handbags will be repaired free of charge if the repair is deemed a manufacuring fault of R3FORM. All other repairs will be assessed and if repairable, will be chargeable.

All handbags are to be returned to R3FORM and repairs usually take approximately 6-8 weeks but may take longer.

We are unable to repair problems caused by everyday wear and tear.

Handbag repair is a courtesy R3FORM extends to its customers because we are passionate and guarantee the craftsmanship of our products, however we reserve the right to deny repair for any items.

 

Security

To help ensure that your shopping experience is safe, simple and secure, R3FORM uses a secure online payment system. 

We also use Secure Socket Layer (SSL) technology to protect your data. Click on the padlock at the top of your browser, to find more information on the SSL digital certificate registration. 

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in a secure mode.

 

Cookies & Internet Advertising

By visiting the R3FORM website with your computer set to accept cookies, you are consenting to the way we use our cookies, both on our website and via other ways we get in touch with you (Facebook, newsletters, etc.) You can read more about this in our Privacy Policy. To disable cookies or receive cookie notifications see Browser Settings below. 

 

Cookies and How We Use Them

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Like other websites, we use cookies, web beacons, and other technologies (we will refer to these collectively as ‘cookies’ throughout this guide). 

 

Cookies are Useful

They help us to recognise you on our site, so we can recommend products we think you’ll like and show you only the information we think you’ll be interested in seeing. 

We can remember your specified preferences, such as the currency that you prefer to shop in. 

We can keep track of items stored in your shopping basket. 

We can make your shopping experience a safe one

 

Cookies and Browser Settings

The Help tab on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons by changing the add-on settings or visiting the website of its manufacturer. We do not have access to or control over cookies or other features that advertisers and third party sites may use, and the information practices of these advertisers and third party websites are not covered by our Privacy Policy or this Cookies & Internet Advertising page. Please contact them directly for more information about their privacy practices.

 

Privacy Policy

All personal information you supply to us will be treated in accordance with Data Protection Act. The nature of this site means that we will obtain, use and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data on this Site. By registering to use the Site you agree to this Use. 

When ordering goods you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of our products and otherwise for the normal use and improvement of our Site. 

We may also use the Data in response to surveys and to aggregate user profiles 

To enable us to monitor and improve our Site, it gathers certain aggregated information about you when you use it, including details of your operating system, browser version, domain name and IP address, the URL you come from and got to and the parts of the Site you visit. 

We use cookies only to store information such as your User ID and your session identifiers and password to enable us to identify whether you are registered on to the Site and, if so, to shortcut your access to the site and any Products. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Site. 

We endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose online. You accept the inherent security implications of being and transacting online over the Internet and will not hold us responsible for any breach of security unless we have been negligent or in wilful default. 

If you have any queries about our privacy policy, please email us at customercare@r3form.com

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.